Project management training - acceptance
When you learn about project management, one of the words which you will learn is acceptance.
Acceptance is the process of accepting the delivery of a deliverable. Every project will deliver something - either tangible such as a piece of software or something intangible such as a change in attitude.
It is an important role of the project manager to define what these deliverables are at the beginning of a project. The project manager will need to do this in discussion with the key stakeholders of the project.
It is an important aspect of project management that when defining the deliverables of a project, the acceptance criteria should also be defined.
At the end of the project when the deliverables have been developed, built or accomplished and they are ready to be "handed over" to the customer, the customer needs to "accept" these deliverables.
Acceptance therefore refers to the process of handing over these deliverables to the customer.
Another related term is acceptance criteria. This refers to the criteria defined by the customer which need to be satisfied before the customer will accept the deliverables.
